Terms & Conditions
First & Foremost Conditions
+ By proceeding with your purchase on our website, you acknowledge and agree to the following terms and conditions.
+ Before using our whipped cream chargers or dispensers, it is essential to read the manufacturer’s instructions carefully. This requirement applies to all products.
- Verification of age and identity may be required. Buyers must be at least 18 years old to make a purchase.
- Our products contain nitrous oxide gas. Do not use these products for inhalation.
- Products must not be misused or supplied to minors.
- A merchant processing fee applies to cancellations made within one hour of purchase.
- By continuing with your purchase, you accept these terms and conditions.
+ First-time customers placing orders for hotel events must allow us to record their photo identification for security purposes. Failure to provide identification upon request may prevent us from fulfilling the order, and a delivery fee may apply.
+ Customers who provide incorrect addresses or request address changes may be charged separate delivery fees based on the relevant location.
+ Cancelling an order after the driver has departed may incur a cancellation or delivery fee.
+ Customers located in the city must ensure that the driver can park safely and legally at the address provided. Deliveries to public places are not available.
+ For high-rise buildings, hotels, or apartment units, the driver may request that the customer come downstairs to collect the order.
+ If there is evidence of misuse, we may record the incident and prohibit the customer from placing future orders, subject to applicable law.
+ Please review these terms and conditions carefully before placing your order and keep a copy for future reference.
ATTENTION: Whipped cream chargers are intended for food and beverage preparation only.
+ Our whipped cream chargers are designed exclusively for food preparation. By purchasing these products, you acknowledge their intended use and agree to prevent misuse. We reserve the right to refuse sales or future business if misuse is suspected, subject to applicable law.
+ Using or selling whipped cream chargers for inhalation is an offence where prohibited by applicable law.
+ The risks of misuse include narcosis, asphyxiation, and potentially death. Keep all products out of reach of children. We are not responsible for harm arising from misuse to the extent permitted by applicable law.
+ Please note that delivery times are estimates only. During busy periods, please allow additional time for delivery.
+ The supplier will not be liable for loss or damage resulting from reasonable or unavoidable delivery delays, to the extent permitted by applicable law.
+ We will not sell our products to anyone under the age of 18.
+ Chargers contain pressurised nitrous oxide. Attempting to pierce the sealing cap without the proper equipment can result in explosion-related injuries and serious freeze burns.
+ We do not deliver to university halls, colleges, schools, hospitals, or other public places where deliveries are restricted.
+ All new customers must sign a disclaimer and provide identification where required.
Product Safety
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For ¼-litre or ½-litre whipped cream dispensers, do not use more than one charger. For 1-litre dispensers, do not use more than two chargers. Excessive pressure from using more chargers than recommended could cause an explosion. Always follow the manufacturer's instructions - Gas cartridges are not refillable. They are made from recyclable steel. Please follow local requirements for the safe disposal of used and unused cartridges.
- Chargers must not be incinerated or exposed to direct sunlight or temperatures exceeding 50°C.
- Keep chargers out of reach of children.
- Chargers must not be taken on aeroplanes under any circumstances. Check applicable aviation regulations before travelling with pressurised gas products.
Address Changes & Delivery Fees
- Incorrect delivery addresses may incur additional delivery fees.
- Address changes requested after an order has been placed may incur additional delivery charges.
- Cancelling an order after the driver has departed may incur a cancellation or delivery fee.
Cancellation Policy
- Merchant processing fees apply to cancellations where applicable.
- Cancellation requests made after dispatch are subject to delivery charges.
Delivery Liability
- Delivery times are estimates only and are not guaranteed.
- Additional delays may occur during busy periods.
- The supplier is not liable for losses caused by reasonable or unavoidable delivery delays, to the extent permitted by applicable law.
Payment Authorisation
+ By placing an order through our website, you confirm that you are the authorised holder of the payment method used and authorise us to charge the total amount of your order, including any applicable delivery fees, taxes, or additional charges disclosed during checkout.
Chargebacks and Payment Disputes
+ If you experience any issues with your order, we encourage you to contact our customer support team before initiating a chargeback or payment dispute. Many issues can be resolved quickly without involving your financial institution.
+ Where a payment dispute or chargeback is initiated, we reserve the right to provide relevant evidence to Stripe, your payment provider, or your financial institution, including but not limited to:
- Order confirmation
- Payment authorisation records
- Delivery confirmation
- Driver records
- GPS delivery information
- Communication history
- IP address
- Device information
- Customer identification records, where applicable and lawfully collected
+ Fraudulent or intentionally false payment disputes may result in refusal of future service and may be referred to the appropriate authorities where permitted by law.
Order Acceptance
+ We reserve the right to refuse, cancel, or limit any order where fraudulent activity, incorrect information, pricing errors, stock availability issues, or suspected misuse of our products is identified.
+ Any such action will be subject to applicable consumer protection laws.
Delivery Completion
+ Delivery is considered complete once the order has been delivered to the address provided by the customer and accepted by the customer or another person present at the delivery location, subject to applicable delivery requirements.
Customer Responsibility
+ Customers are responsible for ensuring that all information provided during checkout, including the delivery address, contact details, and payment information, is complete and accurate.
+ Additional charges may apply where incorrect information causes delivery delays or failed deliveries, subject to the applicable policy and law.
Pricing Errors
+ While every effort is made to ensure pricing accuracy, we reserve the right to correct pricing or typographical errors and cancel any order placed using incorrect pricing, where permitted by law.
+ If an order is affected, we will communicate with the customer regarding the available options and any applicable refund.
Australian Consumer Law
+ Nothing in these Terms and Conditions excludes, restricts, or modifies any rights or remedies available to consumers under the Australian Consumer Law or any other applicable legislation.
+ We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to severe weather, traffic conditions, natural disasters, government restrictions, technical failures, or other unforeseen circumstances.
+ Nothing in this clause limits any rights or remedies that cannot lawfully be excluded under applicable law.
